InstantPlay Slide FAQ

Below we leave you some indications for the correct creation and loading of images and videos.

• The image formats supported by instantPlay are JPG, PNG and GIF. The supported video format is MP4.
• We recommend making images and videos in Landscape 1920x1080 format or in Portrait 1080x1920 format if you use vertical monitors. This way you are sure that the content will fit perfectly to the aspect ratio of your screen.
• If you load images that respect different proportions than those indicated will never be deformed. They will fit the longer side.

In this case, just restart the player.

First of all check that there is active internet connection on your computer. If yes, then try restarting the player and on the player screen make sure to read the correct IP as shown in this screenshot. Click here to see the screenshot.

Because the maximum size allowed for each video is 300 MB.

The username corresponds to the email you used at the time of purchase (if you purchased directly online) or the one you left to our sales department.
The default password , for the first access, is instantPlay20! . To edit it and use a custom one follow the steps in this guide.